Terms & Conditions
Sunnydale Cottages Rental Terms & Conditions
These Terms and Conditions clarify The Owner’s obligations to The Guest, The Guest’s obligations to The Owner, and in the very unlikely event of any disputes, will be used as the basis for any resolution. Please read them carefully before confirming your booking.
Acceptance of these Terms & Conditions binds a contract between the following two parties: The Rental Applicant (The Guest) and SUNNYDALE COTTAGES (The Owner)
1. Party Members
All persons listed on the Rental Application or added and approved subsequently by The Owner will be bound by these Terms and Conditions. Occupancy of the property is restricted to those names listed on the Application or added subsequently by The Owner. The Rental Applicant is considered to be the Lead Guest and will assume full responsibility for all members of the Rental Group throughout the rental period. Information or instructions relating to this rental will be communicated to the Lead Guest only and not to any third-party member of the Rental Group. It is the responsibility of the Lead Guest to ensure that members of their rental group are aware of and abide by all the terms and conditions contained herein.
2. Credit Card Guarantee
The Lead Guest agrees to provide a valid credit card number as a guarantee to pay for any damage beyond normal wear and tear during the term of the Rental Period.
3. Arrival & Departure
Your confirmed arrival and departure times will be listed on your reservation agreement and are to be adhered to, unless previously arranged, prior to a guest’s arrival. Early entry to a property is not permitted without exception. Arrivals must take place within the specified times.
3.1 Failure to vacate a property by the specified check-out time may result in additional costs being incurred by the property owners and cleaning teams, in relation to delayed access to the property for preparation for the next reservation. An administrative fee of up to $200 may be added to any early arrival or late departure causing disruption to property access by The Owners or Caretakers, at the sole discretion of The Owner. In addition a charge may be levied for any additional costs incurred by the property owners, in relation to delayed access to the property for preparation for the next reservation.
4.1 Reservations shall be confirmed in writing by email by the Owner or Agency on payment of a 50% deposit and any additional fees by e-mail transfer or credit card.
4.2 Receipt of any deposit prior to the Owner’s or Agency’s written confirmation of the reservation shall not constitute acceptance of any booking.
4.3 Once a reservation is received and accepted by The Owner or Agent, The Guest is liable for payment of the balance of the rental fee, plus any additional charges, before occupation of the property. Non-payment by the due date will be treated as a cancellation and the deposit will be forfeited or a late payment fee applied.
4.4 All payments shall be made to the Owner or Agency by cash, email money transfer, or credit card. (Visa, Mastercard, or AMEX only)
5. Cancellation Policy & Changing a Booking
5.1 Once a reservation has been accepted and confirmed, a cancellation can only be made in accordance with the terms below:
∙ If notice is given 30 days before the rental start date a full refund will be given.
∙ If notice is given in less than 30 days before the rental start date a full refund may be given.
∙ If notice is given in less than 7 days a partial refund may be given.
∙ The Owner recommends the purchase of trip cancellation insurance to cover the need to cancel due to health or family issues.
6. Occupancy of the Property
6.1 The number of guests occupying the Property is strictly limited to those named on the Rental Application or any subsequent amendment notified in writing to The Owner. The stated and agreed occupancy figure includes all persons irrespective of age.
6.2 Cottage occupancy limits apply to day or overnight guests.
6.3 Exceeding the number of stated and agreed persons, regardless of the stated occupancy limit, may result in immediate eviction without refund, or a charge of up to $250 per guest per night charge at the discretion of The Agent or Owner.
7. Condition of the Property
The Property will have been inspected prior to occupation and therefore The Guest undertakes to:
7.1 Notify The Owner immediately with regard to any damage and/or maintenance issues that require attention.
7.2 Keep the Property and all furniture, fixtures, fittings, chattels and effects in or about the Property in the same state of repair and condition as found at the commencement of the Rental.
7.3 The Guest shall follow the departure instructions related to cleaning and bedding provided by The Owner. The Guest shall leave the Property in the same state of cleanliness and general order in which it was found. Failure to do so to the satisfaction of The Owner may result in a damage charge being levied.
7.4 Garbage service is limited and recycling regulations are strictly enforced by the municipality. The Guest shall remove all garbage & recycling from the property (interior & exterior) and dispose of accordingly during their stay and after their departure.
7.5 Report details of any damage done to the Property or any of the furniture, fixtures, fittings and effects to The Owner immediately.
7.6 Replace any part of the Property or the furniture, fixtures, fittings and effects damaged or destroyed with similar articles of at least equal value, or if The Owner requires, pay to The Owner the value of such part of the Property destroyed or damaged, if the damage is deemed to be non-accidental, or caused by pets.
8. Use of Internet Services
Internet is unlimited for the duration of your stay, however, excessive bandwith usage may result in a bandwith throttle being temporarily put on your device. This is done by our ISP and not by us to combat torrenting and pirating.
9.1 Pets are accepted at the property. Restrictions may apply to the size, type/breed or number of pets.
9.2 Where a pet is permitted, all evidence of pet occupation must be removed from the Property and grounds at the end of the rental period or an additional cleaning fee may be applied.
9.3 Pets may not be left in the cottage or unattended on the property at any time. Pets must be on a leash or tether while at the cottage and must remain within the property boundaries. Repeated wandering and/or excessive barking may result in neighbouring properties notifying local bylaw officers.
9.4 Neither Agent nor Owner will be held responsible for any pet-related bylaw fines.
9.5 The Owner accepts no responsibility for any allergic reaction or other conditions arising at the property.
Smoking or vaping of either tobacco or cannabis is not permitted in the cottage or chalet. All butts must be disposed of in the disposal container. Any smoking that takes place inside the cottage or chalet will result in a charge of up to $5,000, plus additional cleaning fees.
11. Watercraft and Outdoor Activities
Out of concern for our neighbours, motor boats must be operated at dead slow / 10 km/h with no wake within 100 m of the shore. Paddle boards and kayaks including pfd’s are provided for use by the Guests at their own risk. Children must always be supervised near the water.
Outdoor activities such as camp fires must be quiet after 11 pm. Amplified sound systems are not permitted outdoors at any time. Sound travels easily and far over the water.
12. Fireworks & Campfires
12.1 Use of fireworks is not permitted within the boundaries of the cottage property. Failure to comply with this may result in eviction without refund and additional fees of up to $5,000, plus any additional damage incurred through bylaw fines.
12.2 Use of a campfire is only permitted in designated areas as defined in the Guest Guide.
12.3 The Guest agrees to comply with local fire restrictions that are posted in the vicinity and not to light any campfire during fire bans. It is The Guest’s responsibility to determine whether or not a fire ban is in place at the time of their stay.
13. Cottage Access During Winter Months
During the winter months, our driveway is plowed by a private contractor. Due to the hill you should have at least one vehicle in the party with 4 wheel drive. Non 4 wheel drive vehicles should be parked in the available spaces at the front of the house at the top of the hill. Guests are advised that following any major snowfall, ploughing may be delayed for several hours.
13.1 In the unlikely event that a Guest is unable to leave a property on the planned departure date due to weather-related issues in the cottage vicinity, the Guest will not be liable for any additional accommodation charges.
13.2 Should a lack of snow clearance prevent a Guest from reaching a property for the designated check-in time, the Guest will receive a refund of the rental fee for the day(s) the property was inaccessible. However, neither The Owner nor The Agent will be held responsible for any losses, additional expenses, or penalties incurred as a result of being unable to arrive at or leave a property on time due to a lack of snow clearance. Guests are also reminded to ensure that they and their vehicles are suitably prepared and equipped for driving in the wintry conditions likely to be encountered during their stay.
14. Damage Deposit*
14.1 The Guest will provide a preauthorized credit card damage deposit of $250 and authorize The Owner to charge up to $2,500 in the event of damage that is deemed non-accidental, pet damage, excessive cleaning charges, internet overage and/or telephone charges. In the event that a charge to the credit card is declined, further action will be taken to recover the outstanding amount and a $250 administration fee will be applied, together with any legal fees and additional costs incurred in pursuing a legitimate claim.
The deposit is for accidental damage only and does not waive The Guest’s liability resulting from:
∙ Negligent or willful behavior by any person accommodated at or visiting the property where the consequences to the property could have been foreseen by a reasonable person, including damage caused by animals belonging to any person accommodated at or visiting the property
∙ Cleaning charges where the Property has not been left in a condition as defined in these Terms and Conditions of Rental
∙ Charges relating to the incorrect disposal of garbage
∙ Loss or damage to the rented Property in excess of $2,500
∙ Any damage or loss that is not reported to The Agent prior to the Property being vacated.
14.2 In the event The Agent is not notified prior to The Guest’s departure from the Property, a charge for the full cost of repair/replacement will be made on the credit card supplied at the time of booking.
*This term/condition is not currently in effect and will not be in effect until a situation arises where it becomes necessary.
15. Information contained in Promotional Material
The information contained on any web sites, in any printed material or Guest Guides, is believed to be correct at the time of this agreement.
16. Equipment and Facilities
Advertised equipment and facilities are provided at the discretion of The Owner and while every attempt is made to ensure that such equipment is in working order for the duration of the rental period, should a breakdown or some other situation occur that renders an element unusable, neither The Agent nor The Owner take responsibility for replacing or refunding The Guest for the lack of use of these equipment or facilities. The equipment and facilities referred to include (but are not exclusive to) such items as watercraft, televisions, hammocks, sports equipment, internet wifi devices, etc.
16.1 The Guest must report any inoperative or defective equipment to The Owner promptly.
16.2 The Owner will make every reasonable effort to have repairs made as soon as possible; however, there are limited service contractors in Cottage Country areas. While every attempt will be made to ensure that all the advertised equipment and appliances are in working order at the commencement of a rental period, no reduction of rent; rebate; or refund will be issued for a mechanical failure of dishwasher, washer, dryer, TV or other non-essential appliances.
If a breakdown should occur to fundamental elements such as water systems, plumbing and electrical systems, and major appliances such as stove or refrigerator, every effort will be made to repair or replace these items as soon as possible.
17.1 If the amenity cannot be replaced or restored to reasonable use within 48 business hours, an appropriate refund may be made, at the discretion of The Owner. This does not apply to system breakdown caused by misuse, such as plumbing blockages caused by inappropriate use of sanitary facilities.
17.2 The Owner is not liable, nor will provide a refund, for any stoppage of electrical services caused by extreme weather or other circumstances beyond his control or any failure of public utilities.
17.3 There will be no refunds for naturally induced changes including (but not exclusive to) changes in water levels, fallen trees, road washouts etc., nor will conditions at neighbouring cottages, or any nuisance afforded by the natural elements of Cottage Country living such as insects or the animal population be cause for refund or rebate.
17.4 Where a refund may be agreed, the amount of refund shall in no case exceed the amount paid in rental fees.
18. Other Conditions of Booking
The Guest shall abide by these Terms and Conditions of Rental and any other instructions contained in the individual Cottage Guide and any additional information and instructions as shall be supplied by The Agent or The Owner.
LIMITATIONS OF LIABILITY: The Guest represents, warrants, acknowledges and agrees with The Agent and The Owner that he/she will use the Property and its facilities in accordance with The Terms and Conditions above and the Cottage Information provided and that he/she does so at his/her own risk and that he/she indemnifies and saves The Agent and The Owner harmless from any personal injury, sickness or death, loss or damage, however caused, to person or property of The Guest, his/her family, or guests, before during or after the time of occupancy. Further, he/she accepts full responsibility for the use of the Property and any recreational equipment such as boats and motors, etc. and agrees to pay for any damage of said equipment, other than for normal wear and tear. The Guest further acknowledges he/she is responsible for ensuring all Boating Regulations are observed, including having required safety equipment in the watercraft, as well as meeting current Operator Competency Requirements.
19. Electronic Documents Act
By submitting a request to book on the booking interface of the web site, The Guest understands and agrees that they are entering into a legal binding agreement as per the authority Ontario Electronic Commerce Act, RSO 2000.
© 2022 Sunnydale Cottages. All Rights Reserved.